How to Speak So That People Want to Listen (online)

I recently had an interesting conversation with a good friend of mine about the importance of  being positive in our interactions both on and off-line. Ok, that first sentence is in-fact overly positive, it was more of a mutually therapeutic rant. We both share the same optimistic view that the internet will eventually self correct itself and we as a society will become more civil in our online discourse. Shifting away from negative, unproductive online trolling, creating room of more meaningful dialog and interactions. Until that day comes, here is a video I came across that provides some perspective on being positive, or rather not being negative, both online and off-line.