I was never a big Twitter user. It wasn't that I didn't see the value of the service, but for me tweets replicated the functionality of status updates on LinkedIn, Facebook and Google+. I did however decide to reevaluate the service after realizing how valuable a tool it can be after dealing with Dell's customer service teams via phone and email. Only after reaching out to their customer service team through a DM was I able to quickly get my issue resolved. After reading through my own tweets, reaching out to a few folks on Google+ and doing some research on the way others use the service I finally realized where it fits in my own digital ecosystem. Needless to say I'm now a fan.